The short version
A course or a download: 14 days, while you have watched under a quarter of it.
The Academy Track: everything back, any time before your intake starts.
Organisation training: everything back with 30 days of notice before your start date.
If we cancel: you get your money back. That one is not at our discretion.
A course or a download
Ask within 14 days of buying it and we refund it, as long as you have watched less than a quarter. Past either of those we do not, because at that point you have had the thing you bought.
We can see how much has been watched, so this is a rule rather than a judgement about you. If you are close to the line, ask anyway.
A download is refundable on the same 14 days. There is nothing to measure watching against, so we go on the date alone.
The Academy Track
A semester is refundable in full at any point before your intake starts. It does not matter how early you bought it: enrol in June for an October intake and you have until October to change your mind.
Once teaching has begun we do not refund that semester. Your place was held, the cohort was sized around it, and thirty places means somebody else did not get one.
If you cannot start, tell us before the start date and we will move you to the next intake instead. That costs nothing and you keep what you paid.
Each semester is paid for on its own. If the first is not what you needed, the second is simply not something you buy.
Organisation training
A team programme is scoped to your work before you pay for it. After the orientation call we map the workflows and build the material around your tools, so most of the cost is spent producing your programme before it starts. Notice is what the refund is measured in.
Counting back from your programme start date, which is fixed when you approve the scope:
30 days or more: all of it back.
14 to 30 days: 50 percent back.
Under 14 days: no refund. We will move your start date once instead, to a date that works, at no extra cost.
Seats are yours to reassign at any time, so somebody leaving the company is not a reason to need a refund. Move the seat.
Where we have signed an agreement with you, that agreement is what governs. This page is the default, and it applies where nothing else was written down.
If we cancel
If we cancel an intake, drop organisation training you have booked, or withdraw a course you have bought, you get all of your money back for the part you did not receive. That is not at our discretion and it does not depend on any window above.
When we do not refund
Sharing an account, or re-uploading the videos behind it, ends access without a refund. Everything else on this page is a date and a percentage.
Paid tools taught inside a course belong to the companies that make them. You pay those companies directly, we take no share, and we cannot refund them. No course requires one.
How to ask
Write to team@creovine.com with what you bought and when. You do not need a reason, and we will not ask you for one to honour something on this page.
We answer within one working day. The money goes back to the card or account that paid for it, and your bank usually shows it within ten working days.
For a card payment made outside Nigeria, the refund is issued through Paddle.com, our reseller and the Merchant of Record for that order, so it arrives from them rather than from us. You still write to us, and we arrange it.
If something is wrong with a purchase, write to us before your bank. Every rule above is one we apply ourselves, and we would rather fix it than have it decided by a dispute.
Where this sits
This page repeats what the terms of use already say, so that it can be read without reading the agreement. If the two ever disagree, the terms are what you agreed to. The date at the top is the version in force.