Community
Ask what you are stuck on with AI, and answer somebody else while you are here. Anyone can read this. Posting takes a free account.
Join in
Reading is open to everyone. To ask something or answer somebody, make a free account. No purchase, and it takes a minute.
- ·QuestionOur support draft assistant told two customers this week that we have a feature we do not have, and the wording was perfect both times.
The setup: a ticket arrives in our inbox, we pass it to Claude along with our tone guide, it writes a draft reply, and an agent reads it and sends. On Tuesday it told a customer they could schedule a report to send automatically every Monday. We have no scheduling of any kind. O…
- ·GeneralFour of us selling property in Lagos, starting next week.
What is the one thing you would put in front of the team on day one? Our day is listings, follow ups and WhatsApp, roughly in that order. Everybody writes their own listing descriptions and chases their own leads, and none of it is shared. What I want to avoid is everyone sitti…
- ·WinThe Monday claims report used to take me three hours.
With Claude and a written out checklist it took twenty minutes today. For anybody who does a recurring report, there is nothing clever here. The report summarises open motor claims by age, by value and by who is handling them, and I used to build it by hand from a spreadsheet ex…
- ·Feedback wantedEvery image Midjourney gives me for our product pages looks like a stock photo, and longer prompts are making it worse.
These are the header images for three product pages. What I want is something that looks like the people who actually use us: small support teams, ordinary offices, real desks with things on them. What I get is the same three smiling people around the same silver laptop in the s…
- ·QuestionClaude writes me a working Python script, then one small change later something unrelated is broken and I cannot tell what moved.
I am in claims operations, not a developer. The script reads our claims spreadsheet, finds anything with no update in fourteen days, and writes those rows to a second sheet so we can chase them. It worked on Tuesday. I asked for one change, to skip claims already marked closed,…
- ·GeneralTwo of my support agents asked me on day one whether AI drafting is the first step to a smaller team.
What did you actually say? We started on Monday. The first thing we are building is a drafting assistant for our support inbox: a ticket comes in, it reads the ticket and our help centre, it writes a reply, a person edits and sends. We are eleven people and seven of those are su…
- ·QuestionChatGPT keeps changing the tone of my claim letters even though the prompt has not changed.
I write the letters that tell a customer what has happened to their motor claim. I keep one prompt in a note, with our tone rules and one example letter under it, and I paste the whole thing into a brand new chat each time along with the claim notes. Monday it came back exactly…